Sales Consultant at Porsche Design

POSITION OBJECTIVE: 

The Sales Consultant is responsible for creating a superior customer experience and ensuring every customer interaction is positive and professional by  providing expert product knowledge of the brand to generate sales.  

PRIMARY RESPONSIBILITIES / CHARACTERISTIC DUTIES:  

• Build long-term recurring relationships with your customer base through your sales technique, product knowledge, and suggestive selling. • Achieve and exceed sales goals that are consistent with Porsche Design Store sales objectives. 

• Achieve and exceed KPI (Key Performance Indicators) such as sales per hour, units per transaction, basket value. 

• Stay current with new product developments and market trends. 

• Develop problem-solving techniques to handle customer issues. 

• Maintain professional relationships with customers and colleagues.  

• Assist in loss prevention through awareness and close attention to detail. 

• Ability to merchandise using Porsche Design standards and Directives.  

• Follow all company and employee policies. 

• Complete Daily Assignments (i.e. maintain a presentable sales floor and stock room in accordance to Porsche Design standards, clean and organized  store, etc.).  

• Assist with receiving, checking in and putting away or displaying merchandise shipments. 

• Follow and complete Management Directives as well as other duties assigned. 

• Adhere to assigned schedule. 

• All associates are expected to work cohesively as a team and put the client’s needs first in keeping with the company’s best interest. • Accurate use of the POS system (ring up sales, returns and exchanges and capture and enter customer data). 

• Be proficient in Clienteling (maintain client book, build prospects, thank you cards and follow-up). 

• Prepare and participate in physical inventory and cycle counts. 

• Use of security measures (alarms, locks, safe, etc.) effectively. 

• Use of proper safety measures (lifting, use of ladders, cleanliness, etc.) 

• Other duties and/or responsibilities as required or assigned. 

MINIMUM QUALIFICATIONS (Education, formal training, experience, specialized knowledge, and special skills): 

• High School diploma required. College degree or equivalent a plus. 

• Committed to excellence – quality driven. 

• Customer Service and Sales oriented. 

• Minimum of 2 years experience in a high-end luxury retail sales environment, preferred. 

• Proficient written and verbal communication skills. 

• Computer skills 

• Luxury Timepiece Sales, a plus 

• Ability to navigate a POS system. 

• Positive and productive work relationships 

PHYSICAL DEMANDS: 

• Extensive standing and walking on concrete surfaces. 

• Bending and stooping. 

• Overhead reaching. 

• Climbing a ladder. 

• Lifting or pushing up to 35 lbs. 

• When necessary, overtime may be required. As much advance notice as possible will be provided. 

• Ability to work under pressure. 

HIERARCHICAL STRUCTURE: 

• Reports to Store Management.